Staff

Association Executive

Katrina Kay
Email Katrina

Katrina is the association staff executive, responsible to the Board of Directors for the effective conduct of the affairs of the association. Within the framework of the goals and objectives set by the Board, Katrina plans, organizes, coordinates, controls, and directs the staff, programs, and activities of the association.

MLS / Technology Director

Andy Elser
Email Andy

Andy handles all MLS-related issues, including troubleshooting and help-desk support for UPSTAR MLS subscribers. He is also responsible for training on the ZipForm software and the Paragon MLS system, as well as other technology training.

MLS Coordinator / General Office Administrator

Denise Graham
Email Denise

Denise works part time and provides backup MLS help-desk support to members and assists the MLS Director with all other technology related issues including MLS and ZipForm training. Additionally, she performs administrative duties to meet the operational needs of the office.

Member Services / Prof Development Admin

Ashley Lanning
Email Ashley

Ashley coordinates all member services, including professional development in collaboration with the Association Executive. She is responsible for new member processing and orientation as well as all member service issues. Additionally, she coordinates continuing education classes, Lunch n’ Learn presentations and other educational opportunities for members. Ashley also assists with association events.

Customer Service Specialist

Casey McNamara
Email Casey

Casey job shares the Customer Service Specialist position with Jackie Sanders and works part time on Mondays, Tuesdays and Thursdays. Together, Casey and Jackie manage the front desk, handle registration for classes, assist members with purchases, and oversee office supply inventory and equipment maintenance. Additionally, they provide administrative support to the staff as needed.

Communications Director

Kim Ruffin
Email Kim

Kim handles member communications, media relations and advertising for the organization. She also maintains the Association’s website content and social media presence; develops marketing materials and print advertisements; works with the AE to develop communications strategy; and assists with MLS support calls when the MLS Director is unavailable.

Customer Service Specialist

Jackie Sanders
Email Jackie

Jackie job shares the Customer Service Specialist position with Casey McNamara and works part time on Wednesdays and Fridays. Together, Jackie and Casey manage the front desk, handle registration for classes, assist members with purchases, and oversee office supply inventory and equipment maintenance. Additionally, they provide administrative support to the staff as needed.

Public Affairs Officer

Pone Vongphachanh
Email Pone

Pone provides direction and coordination for association activities in the community, legislative, governmental and political arenas as directed by UPSTAR leadership. She protects the interests of members and the real estate industry in legislative matters—primarily on the local level. She also represents UPSTAR and the industry on external boards or committees in the areas of public policy, economic development, and community relations.

Accounting Coordinator

Annette Williams
Email Annette

Annette works part time and is responsible for all accounting functions for UPSTAR and UPSTAR MLS, including invoicing, accounts payable and receivables, collection, and financial statements. Additionally, she works with the Association Executive and the Finance Committee to prepare the annual budget.

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