Association Executive

Katrina Kay
Email Katrina

Katrina is the association staff executive, responsible to the Board of Directors for the effective conduct of the affairs of the association. Within the framework of the goals and objectives set by the Board, Katrina plans, organizes, coordinates, controls, and directs the staff, programs, and activities of the association.

MLS/Technology Director

Denise Graham
Email Denise

Denise handles all MLS-related issues, including troubleshooting and help-desk support for UPSTAR MLS subscribers. She provides training on the ZipForm software and the Paragon MLS system as well as other technology training. Additionally, she is responsible for project management on all technology-related initiatives for the Association in collaboration with the Association Executive.

Member Services / Prof Development Admin

Ashley Lanning
Email Ashley

Ashley coordinates all member services, including professional development in collaboration with the Association Executive. She is responsible for new member processing and orientation as well as all member service issues. Additionally, she coordinates continuing education classes, Lunch n’ Learn presentations and other educational opportunities for members. Ashley also assists with association events.

Accounting Coordinator

Casey McNamara
Email Casey

Casey is responsible for all accounting functions for UPSTAR and UPSTAR MLS, including invoicing, accounts payable and receivables, collection, and financial statements. Additionally, she works with the Association Executive and the Finance Committee to prepare the annual budget.

Communications Director

Kim Ruffin
Email Kim

Kim handles member communications, media relations and advertising for the organization. She also maintains the Association’s website content and social media presence; develops marketing materials and print advertisements; works with the AE to develop communications strategy; and assists with MLS support calls when the MLS Director is unavailable.

Customer Service Specialist

Faith Runge
Email Faith

Faith job shares the Customer Service Specialist position with Jackie Sanders and works part time on Mondays, Tuesdays and Thursdays. Together, Faith and Jackie manage the front desk, handle registration for classes, assist members with purchases, and oversee office supply inventory and equipment maintenance. Additionally, they provide administrative support to the staff as needed.

Customer Service Specialist

Jackie Sanders
Email Jackie

Jackie works part time on Tuesdays, Wednesdays and Fridays as a Customer Service Specialist. She manages the front desk, handles registration for classes, assists members with purchases, and oversees office supply inventory and equipment maintenance. Additionally, she provides administrative support to the staff as needed.

Public Affairs Officer

Pone Vongphachanh
Email Pone

Pone provides direction and coordination for association activities in the community, legislative, governmental and political arenas as directed by UPSTAR leadership. She protects the interests of members and the real estate industry in legislative matters—primarily on the local level. She also represents UPSTAR and the industry on external boards or committees in the areas of public policy, economic development, and community relations.