Association Executive

Katrina Kay
Email Katrina

Katrina is the association staff executive, responsible to the Board of Directors for the effective conduct of the affairs of the association. Within the framework of the goals and objectives set by the Board, Katrina plans, organizes, coordinates, controls, and directs the staff, programs, and activities of the association.

MLS/Technology Director

Denise Graham
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Denise handles all MLS-related issues, including troubleshooting and help-desk support for UPSTAR MLS subscribers. She provides training on the ZipForm software and the Paragon MLS system as well as other technology training. Additionally, she is responsible for project management on all technology-related initiatives for the Association in collaboration with the Association Executive.

Membership/Education Director

Ashley Lanning
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Ashley is responsible for all member services and professional development for the Association, which includes new member processing and orientation; as well as coordination of continuing education classes, Lunch n’ Learn presentations and other educational opportunities for members. Ashley also assists with association events.

Accounting Coordinator

Casey McNamara
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Casey is responsible for all accounting functions for UPSTAR and UPSTAR MLS, including invoicing, accounts payable and receivables, collection, and financial statements. Additionally, she works with the Association Executive and the Finance Committee to prepare the annual budget and serves as the liaison for UPSTAR’s Young Professionals Network.

Communications Director

Kim Ruffin
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Kim handles member communications, media relations and advertising for the organization. She also maintains the Association’s website content and social media presence; develops marketing materials and print advertisements; and works with the Association Executive to develop communications strategy.

Customer Service Specialist

Jackie Sanders
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Jackie works part time as UPSTAR’s Customer Service Specialist. She is responsible for managing the front desk, handling registration for classes, assisting members with purchases, and overseeing the office supply inventory and equipment maintenance. Additionally, she provides administrative support to the staff as needed.

Public Affairs Officer

Pone Vongphachanh
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Pone provides direction and coordination for association activities in the community, legislative, governmental and political arenas as directed by UPSTAR leadership. She protects the interests of members and the real estate industry in legislative matters—primarily on the local level. She also represents UPSTAR and the industry on external boards or committees in the areas of public policy, economic development, and community relations.

Customer Service Specialist

Olivia Wood
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Olivia job shares the Customer Service Specialist position with Jackie Sanders on a part-time basis. She works part time and is responsible for managing the front desk, handling registration for classes, assisting members with purchases, and providing administrative support to the staff as needed.