Chief Executive Officer
Laura is responsible for oversight of the Association and MLS operations, which includes staff and fiscal management and annual budgeting. She works closely with the Board of Directors on matters pertaining to strategic planning, visioning and governance in accordance with the bylaws of the two organizations. She also represents UPSTAR with constituencies in the external community.
IT Manager / Customer Service
Andy handles all MLS-related issues, including troubleshooting and help-desk support for UPSTAR MLS subscribers. He is also responsible for training on the ZipForm software and the Paragon MLS system, as well as other technology training.
Member Services/Professional Dev. Director
Katrina oversees all aspects of member services—from administration to new member processing and orientation. She also coordinates continuing education classes and other educational offerings. She plans most association events, including general membership meetings. Katrina also serves as staff liaison for the AJW Division, as well as the Affiliate and Habitat fundraising and networking committees.
Ashley is the first point of contact when members call or visit the UPSTAR office. She manages the front desk, handles registration for classes, takes payments, assists members with purchases of Sentri Lock and REALTOR® store products, and oversees office supply inventory and equipment maintenance. She also serves as an assistant to the Membership / Professional Development Director-handling member service issues and new member processing.
Kim handles member communications, media relations and advertising for the organization. She also maintains the Association’s website content and social media presence; develops marketing materials and print advertisements; works with the CEO to develop communications strategy; and serves as a staff liaison for the Real Estate & Homes Committee.
Chris works part time and is responsible for all accounting duties for the association and MLS, including phone support for members with accounts payable questions. Additionally, he assists the CEO and finance committees with the annual budgeting process.
Government Affairs Director
Pone serves as the liaison between REALTORS® and local government agencies and economic development organizations, as well as IAR and NAR legislative departments. Her primary responsibilities center on staying informed about the workings of municipalities from a policy stand point and getting involved with issues that impact private property rights and the real estate Industry in general.
Theresa provides administrative support for the CEO, Board of Directors and staff, including payroll and Professional Standards administration. She works closely with the Grievance and Professional Standards committees to ensure members of the public, as well as other real estate industry professionals, receive professional service from REALTORS® in accordance to the Code of Ethics and Standards of Practice of the National Association of REALTORS®.